MDWEB Corporation is committed to offering our global customers a worldwide technical support program with comprehensive support plan offerings. These technical support plan offerings are designed to help you get the answers you need, when you need them, maximizing your MDWEB Corporation investment!
Which support offering is right for you?
Topic
Bronze
Silver
Gold
Platinum
I would consider myself a:
Hobbyist
Creative Professional
Corporate User
Enterprise
The main MDWEB Corporation products I use are:
Basic Website
Dynamic Website
Dynamic Website w/ Database
Dynamic Website w/ Database
I need access to support:
Maybe 1-2 times a month
Regularly
Frequently
At a moment's notice
I would consider my support needs as:
I've installed but still need some guidance
I need help with intermediate issues
I need help with some advanced issues
I need help with elite technical issues
Number of contacts needing support:
1
2
3
4
It's okay if I receive a response in:
1-3 Business Days
The Next Day
The Same Day
1-5 Hours
I would use support during core business hours:
Yes
Yes
Yes
No, I need extended hours
I would like to bundle my maintenance and support:
No
No
Yes
Yes
I would like to customize my support plan:
No
No
Yes
Yes
Plans per month
$75
$200
$325
$500
# of hours per month of support per plan
1 Hour
2 Hours
3.5 Hours
6 Hours
All of the above plans are available with signed annual contracts.
MDWEB Corporation Hourly Support
MDWEB Corporation offers complete internet support billed by the quarter hour on an incident by incident basis.
Toll Free Support Line 1-866-483-5433 or Local 410-833-8048
